Frequently Asked Questions

Gross Automation is an authorized distributor of ABB Low Voltage products. We are based in Milwaukee, Wisconsin and serve industrial customers throughout the United States. Gross Automation is not owned by or affiliated with ABB beyond our authorized distributor relationship.

Yes, Gross Automation is an authorized distributor of ABB Low Voltage products. This means we sell genuine ABB products with full manufacturer warranty and support.

ABB is a global technology company headquartered in Zurich, Switzerland. ABB manufactures a wide range of electrical products including low voltage equipment such as contactors, circuit breakers, motor starters, and control products used in industrial and commercial applications. ABB was formed in 1988 through the merger of ASEA and Brown Boveri.

Gross Automation has been an authorized ABB distributor for over 30 years. Our experienced team has deep expertise with ABB's low voltage product line and can help you find the right components for your application.

We offer ABB's complete Low Voltage product line including: contactors (A-line, AF-line, AX-line), motor starters and motor protection circuit breakers, miniature circuit breakers (MCBs), molded case circuit breakers (MCCBs), air circuit breakers (ACBs), overload relays, control products (push buttons, pilot lights, selector switches), disconnect switches, soft starters, terminal blocks, and enclosures. Browse our Products page to see all available categories.

You can search by catalog number if you know the specific part, or browse by product category. If you need assistance with product selection, contact our sales team at 1-877-268-3700 or sales@grossautomation.com. Our team has extensive knowledge of ABB products and can help match the right product to your requirements including voltage, current ratings, and environmental conditions.

Yes, use the search bar at the top of any page to search by ABB catalog number, product name, or keyword. For example, you can search "A9-30-10" to find a specific contactor model, or search "30A contactor" to find all 30 amp contactors.

We may have limited stock of discontinued ABB parts. Contact us with the part number and we'll check availability. We can also help identify current replacement parts for obsolete ABB products.

Click "Get Quote" on any product page to request pricing through our parent site, Gross Automation. You can also call us directly at 1-877-268-3700 or email sales@grossautomation.com with the ABB catalog number(s) and quantities needed. Our team typically responds within the same business day with pricing and availability.

Prices are not displayed on this website. To get current pricing, submit a quote request or contact our sales team. Pricing may vary based on quantity, your account status, and current market conditions. We offer competitive pricing on all ABB products.

We accept major credit cards (Visa, MasterCard, American Express), ACH bank transfers, wire transfers, and purchase orders for approved accounts. Business customers can apply for net terms credit accounts.

Yes, we offer volume discounts on larger orders. Contact our sales team with your requirements and quantities for special pricing. We also offer project pricing for large installations.

Yes, Gross Automation ships ABB low voltage products to all 50 states from our Milwaukee, Wisconsin facility. We offer standard ground shipping, expedited options (2-day, overnight), and next-day delivery for urgent orders. International shipping is also available upon request.

In-stock items ordered before 2 PM Central Time typically ship the same day. Standard ground delivery is 3-5 business days to most U.S. locations. Expedited and overnight shipping options are available for urgent needs. Midwest customers often receive orders in 1-2 days with standard shipping.

Yes, customers can pick up orders at our Milwaukee, Wisconsin facility during business hours (Monday-Friday, 8 AM - 5 PM Central). Please call ahead to ensure your order is ready for pickup.

Yes, all ABB products purchased from Gross Automation are genuine and carry the full ABB manufacturer warranty. Warranty terms vary by product type but typically range from 12-24 months. As an authorized distributor, we can assist with warranty claims and provide direct access to ABB technical support when needed.

Yes, our sales team can assist with product selection, specifications, and basic technical questions. For in-depth technical support including application engineering and troubleshooting, we can connect you with ABB's technical resources. Contact us at 1-877-268-3700.

Standard stock items may be returned within 30 days for a refund or exchange, subject to a restocking fee. Items must be unused, in original packaging, and in resalable condition. Special order and non-stock items may have different return policies. Contact us for specific return instructions.

You can reach us by: Phone: 1-877-268-3700 (toll-free) or 262-252-1600 (local), Email: sales@grossautomation.com. Our office hours are Monday through Friday, 8 AM to 5 PM Central Time.